zbajje believes that online gaming should be an enjoyable leisure activity — never a source of stress, financial hardship, or harm. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support needed to stay in control at all times.
At zbajje, we take our responsibilities toward our players extremely seriously. We are a platform built for entertainment — for the excitement of live cricket betting during a BPL final, the thrill of spinning a Pragmatic Play slot, or enjoying a live dealer table from the comfort of your home in Dhaka, Chittagong, or Sylhet. That entertainment value is only genuine when it is experienced within healthy boundaries.
Responsible gaming at zbajje means ensuring that every registered player has access to a suite of practical tools to manage their activity. It means our customer support team is trained to recognise the signs of problem gambling and respond with empathy and concrete assistance. It means we enforce strict age verification so that only adults aged 18 and above can participate on our platform.
Problem gambling can affect anyone, regardless of income, background, or experience. If you ever feel that gambling is taking up too much of your time, money, or mental energy, zbajje urges you to use the self-management tools available in your account settings — or to reach out to our support team immediately at [email protected]. Help is always available, free of charge, and completely confidential.
We verify the age and identity of every player before allowing real-money activity. No one under 18 may hold an active zbajje account.
Every player can set their own deposit limits, loss limits, and session time limits at any time through their account settings — no questions asked.
Players who need a break can activate a temporary time-out or a full self-exclusion period of up to five years. During exclusion, the account is fully locked from all gaming activity.
Our dedicated support team is available around the clock at [email protected] to assist players who feel their gambling may be becoming a problem.
zbajje provides a complete set of responsible gaming tools, all available free of charge directly from your account settings.
Set a maximum daily, weekly, or monthly deposit cap in BDT (৳) directly from your account dashboard. Once set, the limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to protect against impulsive decisions made in the heat of the moment.
Define the maximum amount in ৳ BDT that you are comfortable losing within a set period. When your losses reach the defined threshold, zbajje will automatically prevent further real-money wagering until the limit period resets. This is one of the most powerful tools for preventing significant financial harm.
Set a maximum gaming session duration. When your session approaches the limit, zbajje will display a prominent reminder notification. When the limit is reached, your session will end automatically. Time limits are especially useful for players who find themselves losing track of how long they have been playing.
Need a short break? Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but all real-money gaming is suspended. The time-out cannot be lifted early — this is intentional, giving you a genuine pause to reflect and reset.
For players who feel they need a longer break, zbajje offers self-exclusion periods of 6 months, 1 year, 3 years, or 5 years. During self-exclusion, your account is completely locked — you will not be able to log in, deposit, wager, or receive any promotional communications from zbajje. Contact [email protected] to activate this tool.
zbajje's reality check feature sends periodic in-session notifications reminding you how long you have been playing and how much you have wagered or won/lost in the current session. You can configure the frequency — every 30 minutes, every hour, or every two hours — to suit your personal preferences.
Problem gambling can develop gradually and often goes unnoticed until it has caused significant harm. zbajje encourages all players to regularly self-assess their gambling behaviour. The following signs may indicate that gambling is becoming a problem:
All responsible gaming tools at zbajje are accessible directly from your player account. Follow these steps to set up your personal protection measures:
Access your account via the zbajje Login page. Use your registered email address and password. Ensure you are on the official zbajje.app domain.
Click on your account icon in the top navigation area and select "Account Settings" from the dropdown menu to access your personal preferences panel.
Within Account Settings, locate the "Responsible Gaming" tab. This section contains all available player protection tools including deposit limits, loss limits, session timers, time-out, and self-exclusion.
Set the limits and tools that feel right for your personal situation. All settings take effect immediately. Remember that limit reductions are instant, while limit increases require a 24-hour review period for your protection.
If you are unable to access your account settings, or if you need immediate assistance with self-exclusion, contact our support team directly at [email protected]. We respond to responsible gaming requests as a top priority.
Beyond individual player tools, zbajje has integrated responsible gaming measures into the platform at a structural level.
Every new zbajje account undergoes identity and age verification before real-money play is permitted. Players must confirm they are 18 years of age or older by submitting a valid government-issued photo identification document (National ID, passport, or driving licence). Accounts that fail or do not complete verification are restricted from all financial transactions.
zbajje will never send promotional emails or bonus notifications to players who have activated a time-out or self-exclusion. Our marketing systems are configured to automatically suppress all promotional outreach to players with active responsible gaming restrictions in place.
Every zbajje player has full access to a complete, timestamped record of all deposits, withdrawals, bets placed, and games played. Reviewing your activity history is a simple and effective way to maintain awareness of your gambling behaviour over time. The history is available in your account settings at any time.
zbajje's platform includes an internal responsible gaming monitoring system that flags accounts exhibiting patterns consistent with problem gambling — such as extended session durations, rapid loss sequences, or unusual deposit frequency. Flagged accounts are reviewed by our support team, who may proactively reach out to offer assistance.
zbajje processes withdrawal requests promptly via bKash, Nagad, Rocket, and Upay in BDT (৳). We do not use artificial withdrawal delays or reverse-withdrawal mechanics that could tempt players to continue gambling with funds they intended to withdraw. Player funds are treated as the player's money, processed without friction.
Players who prefer to manage their gambling without the influence of bonus offers can opt out of all promotional communications and bonus credits at any time. Removing bonus incentives from your account can help maintain clearer, more straightforward control over your real-money activity and spending decisions.
Asking for help with a gambling problem is a sign of strength, not weakness. zbajje's support team is trained to handle responsible gaming enquiries with confidentiality, empathy, and professionalism.
Whether you want to set up a deposit limit, activate a self-exclusion, or simply talk through your concerns, our responsible gaming support team is available around the clock. All enquiries are handled with complete confidentiality. We will never share your responsible gaming conversations with any third party except where legally required.
For urgent responsible gaming requests, use subject line: "Responsible Gaming — Urgent"
With your limits set and protection tools in place, zbajje's full game library and live cricket betting are ready when you are. Browse at your own pace.
18+ only | Play responsibly | BDT deposits supported | Free tools available